Frequently asked questions
How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking number and courier details. You can use these details to track your parcel and stay updated on its delivery status.
Alternatively, you’re welcome to contact us directly, and our team will be happy to assist you with tracking your order.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to assist. Once an order has been processed or dispatched, changes or cancellations may incur additional costs, which will be for the customer’s account.
Do you offer assistance with choosing the right product?
Yes! If you’re unsure which product or specification you need, our team is happy to assist. Contact us with your requirements, and we’ll help you find the right solution.
When will my order be delivered?
We offer nationwide shipping across South Africa. All orders are carefully packaged to ensure safe delivery.
Standard delivery typically takes 1–3 business days, depending on your location. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
For full information on delivery times, regional areas, shipping fees and other delivery terms, please view our Shipping Policy.
Can I return or exchange my product?
Return Policy Guidelines:
- Request your return within 7 days of receiving your package.
- Ensure items are unused, in resalable condition, and in original packaging.
- Include your original invoice or proof of purchase.
Please note: Returns are subject to inspection/approval and may incur a restocking handling fee. Cut cables are strictly non-returnable for credit or refund.
Need to submit a return? Click here to request a return or refund
What payment methods do you accept?
We offer a variety of secure payment options for your convenience, including PayFast, Stitch Express, Visa, Mastercard and EFT (Electronic Funds Transfer).