Shipping policy
At Maple Leaf Electrical, we aim to make your shopping experience as convenient as possible by providing reliable and efficient delivery across South Africa.
We work with trusted third-party courier and transport providers to ensure your order reaches you safely and as quickly as possible.
Delivery Times
Orders are processed and dispatched Monday to Friday, between 08:00 and 17:00, excluding weekends and public holidays.
Our estimated delivery times are:
- East Rand / Local Deliveries: 1–2 business days
- Johannesburg & Gauteng: 1–2 business days
- Nationwide Deliveries: 2–3 business days
- Outlying & Regional Areas: Delivery times may vary depending on the location and courier service.
Please note that delivery times are estimates and may be affected by courier delays, adverse weather conditions, peak periods, public holidays or circumstances beyond our control.
Orders placed after our daily dispatch cut-off may be processed on the following business day.
Delivery Rates
Delivery charges are calculated according to the delivery address, size and weight of your order.
East Rand – Local Delivery
We offer local delivery within selected areas of the East Rand.
Free local delivery is available on orders of R1,200 or more, subject to the applicable delivery area and parcel size.
For orders below the free-delivery threshold, the applicable delivery fee will be displayed at checkout.
Johannesburg & Gauteng
Delivery is available throughout Johannesburg, Pretoria, Midrand, Centurion and surrounding Gauteng areas.
The applicable delivery fee will be calculated at checkout based on your delivery location and order requirements.
Nationwide Delivery
We offer delivery to most major centres throughout South Africa.
Standard nationwide delivery generally takes 2–3 business days, excluding weekends, public holidays and certain regional or outlying areas.
Delivery to remote, rural, farm, township or other outlying areas may take longer and may incur an additional delivery charge.
Heavy & Bulky Items
Some products, including large electrical equipment, cable, lighting products, solar equipment and other bulky or heavy items, may require specialised transportation.
Standard courier rates and free-delivery promotions may not apply to heavy or bulky orders.
Where additional delivery charges apply, we will contact you before dispatch to confirm the applicable delivery cost.
Outlying & Rural Areas
Certain remote, rural and outlying areas may incur an additional delivery charge.
If your delivery address falls outside the courier's standard delivery network, we may need to obtain a quotation from the courier or transport provider before your order can be dispatched.
If an additional delivery fee is required, we will contact you to confirm the cost before proceeding.
Free Delivery
Orders of R1,200 or more qualify for free local delivery within our applicable East Rand delivery area.
Free delivery is subject to the following:
- The delivery address must fall within our qualifying local delivery area.
- The order must meet the applicable minimum order value.
- Heavy, oversized or specialised items may be excluded.
- Certain products available by special order may be excluded.
- Free delivery does not automatically apply to nationwide or outlying-area deliveries unless specifically stated.
Order Tracking
Once your order has been dispatched, you will receive the relevant tracking information where tracking is available.
Please ensure that the contact details and delivery address provided at checkout are correct. Incorrect or incomplete information may result in delivery delays or additional charges.
Courier Delays & Delivery Disclaimer
Maple Leaf Electrical works with third-party courier and transport providers. While we make every effort to ensure your order is dispatched promptly, we cannot guarantee a specific delivery date or time.
Once your order has been handed over to the courier, delays caused by the courier, weather conditions, traffic, peak-period volumes, incorrect delivery information, failed delivery attempts or circumstances beyond our control may occur.
Maple Leaf Electrical cannot be held responsible for delays caused by third-party delivery providers.
If you experience a delivery issue, please contact us and we will assist you in following up with the relevant courier.
Important Delivery Information
Please ensure that someone is available at the delivery address to receive your order.
Customers are responsible for providing:
- A complete and accurate delivery address
- A valid contact number
- Any access or delivery instructions required
If a courier is unable to complete a delivery due to incorrect information, no one being available to receive the parcel, restricted access or other circumstances relating to the delivery address, additional delivery charges may apply.
If you are unsure whether we deliver to your area, or whether your order qualifies for free delivery, please contact Maple Leaf Electrical before placing your order and we will be happy to assist.
Contact Us
If you have any questions regarding delivery, shipping charges or the status of your order, please contact Maple Leaf Electrical and our team will be happy to assist.
Contact: +27 64 086 3515
Email: sales@mapleleafelectrical.co.za